866-428-3997 | 780-428-3997

InsigniaSales@insigniasoftware.com :|: InsigniaSupport@insigniasoftware.com

201 2544 Ellwood Dr, Edmonton, AB, Canada T6X 0A9

Technical Support

At Insignia, our goal is to provide live technical support as much as possible. If we do not answer, please leave a brief message for us and we will get back to you as soon we are done helping other customers. Please remember emails are monitored after hours, so send us an email if you cannot get a hold of us.

Options

If you need help, you have multiple options, you can:

  1. Check the Insignia Knowledgebase from the menu by clicking Help > Knowledgebase.
  2. Create a ticket from the menu by clicking Help > New Case.
  3. Email Insignia support.
  4. Call us Toll-free.

If we are not able to help you over the phone, we may require an online meeting. The online meeting enables us to see what you are seeing on your computer so we are able to troubleshoot the issue more effectively.

If an issue remains unresolved after help from a support specialist, the case will be escalated to the Insignia support management team and assigned a numerical priority level between 1 and 10. This number is assigned based on the nature of the issue, with critical issues given higher priority. The Insignia support management team will address the case based on the priority and update the customer.

The Insignia support specialist will notify the customer by phone or email. Once a customer is satisfied, the specialist will close the case.

After a case closes, an automated email notification/alert is sent to the customer reviewing their original issue and its solution.

Knowledgebase

To access the Knowledgebase, go to the menu and click Help > Knowledgebase

Submitting Case

To submit a support ticket, go to the menu and click Help > New Case

Release Notes

To access the release notes, go to the menu and click Help > Release Notes

Online Meeting

To begin an online meeting, go to the menu and click Help > Online Meeting

Technical Support Hours

Email support
6:00 AM – 10:00 PM (MST)*
insigniasupport@insigniasoftware.com
Live support
Monday to Friday 7:00 AM – 6:00 PM (MST)**
866-428-3997 option 2

* 24/7 emergency support is available for critical issues

** Emails are monitored after hours, so send us an email if you cannot get a hold of us.