At Insignia, our goal is to provide live technical support. If we do not answer, please leave a brief message for us and we will get back to you as soon we are done helping other customers. Please remember emails are monitored after hours, so send us an email if you cannot get hold of us.
If you need help, you have multiple options, you can.
If we are not able to help you over the phone we may require an online meeting. The online meeting enables us to see what you are seeing on your computer and are able to troubleshoot the issue more effectively.
If an issue remains unresolved after help from a support specialist, the case will be escalated to Insignia support management team and assigned a numerical priority level between 1 and 10. This number is assigned based on the nature of the issue, with critical issues given higher priority. Insignia support management team will address the case based on the priority and update the customer.
The Insignia support specialist will notify the customer by phone or email. Once a customer is satisfied the specialist will close the case.
After a case closes, an automated email notification/alert is sent to the customer reviewing their original issue and its solution.
* 24/7 emergency support is available for critical issues* Emails are monitored after hours, so send us an email if you cannot get hold of us.